Terms and Conditions

Who you are dealing with

Our casino for players in Great Britain is run by 888 UK Limited, which is based at 601-701 Europort in Gibraltar. The Gambling Commission licenses and regulates 888 UK Limited under account number 39028 for customers in England, Scotland, Wales and Northern Ireland. We are part of the evoke group, which also runs William Hill.

Opening an account

You must be at least 18 and of legal gambling age where you live to register with us. Your details must be accurate, and each person may hold one account only. If we find a second account linked to you, we can close it.

Verification checks

We verify your name, address and date of birth before you can gamble, and we must finish our checks before you deposit or withdraw. We may ask for certified ID, proof of address or bank statements, and our checks can continue after you join. Until they are complete, we may limit what you can do with your account.

Deposits, currency and withdrawals

You can deposit with any permitted payment method, and we credit funds once the payment has cleared. Where currency conversion is offered, we use our current rate for that type of transaction and show it before you confirm. Most of the time you can take out the money in your balance whenever you like, once the usual bank clearing time has passed, but in some situations set out in our full terms we can delay or hold a withdrawal.

Fair play

Cheating, fraud and other prohibited practices are not allowed. If we find them, we can suspend or close the account and void the affected bets. We can also restrict, suspend or close an account if we cannot complete our checks.

Closing your account

You can close your account at any time with the Account Closure setting or by asking our customer services team. Closing an account is different from self-exclusion: if you want a break from gambling, please use our safer gambling tools.

Inactive accounts

If you do not log in for 13 months in a row, your account becomes inactive. If the balance is zero, we may close it with no fee. If money is left in it, we first try to contact you and return the balance to your last deposit method. After at least 30 days we start taking an administration fee of £3 a month from the remaining balance, and this stops as soon as you log in or the balance reaches zero.

Promotions and complaints

Every promotion has its own terms alongside these general rules. If something goes wrong, our complaints process is described on our Contact Us page, and UK customers can take an unresolved gambling dispute to eCOGRA free of charge.