Contact Us

Our support team

The fastest way to reach us is live chat, which covers withdrawals, payments and account questions. Our support portal has guides for common questions too.

If your account is suspended

If your account has been temporarily suspended, call us on 03300532509 between 8 AM and 11 PM, or reply to our email with a good time for us to call you back.

Making a complaint

Raise your complaint with our customer service team through live chat, and tell us what happened, why you are unhappy and what outcome you want. We do not accept complaints through social media. We aim to give you a decision within 24 hours, or pass the case to the next stage.

If you disagree with that decision, you can ask our Second Opinion Team to review it by email at [email protected]. Their decision, given within 8 weeks, is our final answer. Please raise a complaint within six months of the event.

Independent review

UK customers whose gambling complaint is not resolved after our process, or within 8 weeks, can refer it to eCOGRA free of charge.

Company details

Our casino for players in Great Britain is run by 888 UK Limited, based at 601-701 Europort, Gibraltar. The Gambling Commission licenses and regulates 888 UK Limited under account number 39028.